admin@mrhc.co.za

Privacy Policy

Effective Date: 1 October 2025
Website: www.occuhub.co.za
Contact: info@occuhub.co.za

1. Introduction

This Privacy Policy outlines how OccuHub (“we”, “our”, or “us”) collects, uses, protects, and shares your personal information when you use our services or interact with our website. As a doctor-led Occupational Health Clinic based in Sea Point, Cape Town, we are committed to protecting the confidentiality of all data in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

By accessing or using our website or services, you agree to the terms of this policy.

2. Who We Are

OccuHub is a credentialed Occupational Health Clinic operated by qualified medical professionals. We offer a range of health assessments and medical services to individuals, companies, and government bodies across South Africa.

3. Information We Collect

We may collect the following types of information:

3.1 Personal Information

  • Full name

  • Identity/passport number

  • Contact details (email, phone, address)

  • Employment details (position, employer, worksite)

  • Medical history and health-related data

  • Booking and consultation records

3.2 Website Data

  • IP address

  • Browser type and version

  • Device and usage data

  • Cookies and analytics (see section 9)

4. How We Use Your Information

We use your personal information to:

  • Schedule and conduct medical appointments

  • Issue medical clearance, certificates, and reports

  • Communicate with you regarding bookings or follow-up care

  • Fulfil regulatory and legal requirements (e.g. SAMSA, PDP, visa documentation)

  • Maintain medical records as required by the Health Professions Council of South Africa (HPCSA)

  • Improve our website and service offerings

5. Legal Basis for Processing

We process your personal information:

  • With your consent

  • To perform a contract or service you have requested

  • To comply with legal and regulatory obligations

  • To protect your or another individual’s vital interests

  • Where it is required for legitimate medical, health, or safety purposes

6. Sharing of Information

We only share your personal information when necessary and with appropriate safeguards in place. This may include:

  • Medical specialists or laboratories (on referral or for diagnostics)

  • Government or regulatory bodies (e.g. SAMSA, DoT, Department of Labour)

  • Your employer or HR department (only with your consent or legal mandate)

  • Technology providers assisting with secure data storage or communication

We do not sell or share your personal data with third parties for marketing purposes.

7. Data Security

We implement strict administrative, physical, and technical safeguards to protect your data. These include:

  • Confidential medical data handling protocols

  • Secure clinic software systems

  • Access controls and staff confidentiality agreements

  • Regular audits and compliance with HPCSA ethical guidelines

8. Data Retention

We retain your personal and medical information only for as long as necessary to fulfil the purposes outlined in this policy and comply with legal, ethical, and regulatory requirements.

9. Cookies and Website Analytics

Our website may use cookies and similar tools to improve your browsing experience and understand how visitors interact with our site. These tools collect anonymised data and do not identify you directly.

You can manage or disable cookies through your browser settings.

10. Your Rights

You have the right to:

  • Request access to your personal information

  • Correct inaccurate or outdated data

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been misused

To exercise your rights, please contact us at info@occuhub.co.za.

11. Updates to This Policy

We may update this policy occasionally to reflect legal changes or improvements in our data practices. The effective date at the top of this page will be updated accordingly. Continued use of our services implies your acceptance of these changes.

12. Contact Us

For questions, complaints, or access requests, contact:

OccuHub Occupational Health Clinic
Sea Point, Cape Town
📧 info@occuhub.co.za
🌐 www.occuhub.co.za